- Advertisement -
HomeVirtualizationVMwareCustomization of the guest operating system 'Windows9_64Guest'...

Customization of the guest operating system 'Windows9_64Guest'...

In This Article:

Problem

More than a troubleshooting topic, this is a complaint about the VMware Tools and an issue a keep having from recent vSphere versions. Of course, this could be me doing something wrong, but so far don’t know what the root cause is.

I am running some tests with VMware Horizon (as usual), and during the pool provisioning, the following error is presented:

“Customization of the guest operating system ‘Windows9_64Guest’ is not supported in this configuration. Microsoft Vista (TM) and Linux guests with Logical Volume Manager are supported only for recent ESX host and VMware Tools versions. Refer to vCenter documentation for supported configurations.”

Error during provisioning, Customization failure.

So, the key to take about this error is the “...VMware Tools versions.” part.

Solution

Checking the VM Summary tab, I see that the VMware Tools warning is there.

“VMware Tools is not installed on this virtual machine.”

- Advertisement -

Immediately I knew where the problem was. Yep, my fault not checking on this before (it was a quick test), but I was sure I had installed the VMware Tools.

After repairing VMware Tools, the VM (pool) could be provisioned.

VMware Tools Repair

This is a known issue of Horizon View when deploying from a template. Additional to this solution, make sure that your template is using the latest version of the VMware Tools and is running latest Windows updates.

As I mentioned, I was sure I had installed VMware Tools. Also, I used the VMXNET 3 network adapter, which requires the VMware Tools installation to work. The installation was completed, and the VM was rebooted. So, why (sometimes) do VMware Tools keep missing the proper installation on the first try? Why do I need to keep repairing its installation? I don’t know, and it is something I would like to figure out.

Juan Mulford
Juan Mulford
I have been active in IT for over fourteen years now. I am a solutions architect, working with storage, virtualization, and VDI solutions. For the past ten years, I have been living and working in Taiwan.

Leave a Reply

- Advertisement -

Popular Articles

mulcas.com-Raspberry-Pi

Raspberry Pi OS in a Virtual Machine with VMware

4
Although the Raspberry Pi OS is designed and optimized for the Raspberry Pi module, it is possible to test and use it without its hardware, with VMware. This solution can be useful if you are a developer (or just a curious guy) and don't have a Raspberry Pi module with you
Unable to delete inaccessible datastore

Unable to delete an "inaccessible" datastore

4
I was switching my storage array, so I migrated the VMs from that old datastore/storage to a new datastore/storage. The old datastore was shared by 3 ESXi hosts, no cluster. After migrating the VMs and unmount/delete the datastore, it was still presented in two of the ESXi hosts and was marked as inaccessible.
mulcas.com-VMware-OVF-Tool

How to export a Virtual Machine using the VMware OVF Tool

8
The VMware OVF Tool is implemented by VMware for easily importing and exporting virtual machines in Open Virtualization Format (OVF) standard format. Here, I want to show you how to download and install it, and then how to use it from a Windows machine.
This is not a valid source path / URL

This is not a valid source path / URL - SourceTree and Gitlab

0
I have been working on a project with a friend who set up a repository in Gitlab but even though I was able to view all projects on it, I couldn’t really join the repository. I was using SourceTree and Gitlab.
WinSCP VCSA

Unable to Access the VCSA 6.7 via WinSCP

8
One of the many and easiest ways to get the logs from the ESXi hosts and vCenter Server Appliance (VCSA), is accessing directly to the files directory using tools such as WinSCP, which helps to transfer the files between a local and a remote computer ( Ex. VCSA). I never have had issues with the ESXi hosts and WinSCP, however, trying to access the VCSA is a different story.
- Advertisement -

Recent Comments